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Terms and Conditions

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1. Agreement

These terms are an agreement between you and GoldenCode Solutions for the use of WanBiz, WanBiz Business (app and web), WanBiz POS, and this website (together, “WanBiz”). By using WanBiz you agree to them. If you use WanBiz for a business, you agree for that business and confirm you may do so.

2. What WanBiz does

WanBiz lets businesses run queues, bookings, pickups, product orders, loyalty cards, staff attendance, and a point of sale, and lets customers find those businesses and use those services from their phones. Features depend on the business’s plan and settings.

3. For customers

  • WanBiz is free for customers. You may use it as a guest or create an account; a business may require an account to join, book, or order.
  • Your booking, ticket, pickup, or order is with the business, not with us. The business sets its services, prices, hours, and rules and is responsible for serving you.
  • Queue positions and waiting times are estimates and can change. Arrive when called; a business may skip or mark you as a no-show under its own rules.
  • Amounts shown in WanBiz are paid to the business directly. WanBiz does not collect payments from customers.
  • Give accurate details, and only for people you are allowed to act for.

4. For businesses

  • The owner is responsible for the business account and for every staff account, role, and permission they create. Keep sign-in details private.
  • You are responsible for your services, prices, stock, fulfilment, and how you treat customers, and for complying with the laws that apply to your business, including consumer, tax, and labor laws.
  • You control the personal information you collect through WanBiz. You must have a lawful basis to collect it, tell customers how you use it, answer their requests, and keep it only as long as you need it. We process it for you as described in our Privacy Policy.
  • Files you attach to customer records are stored in your own Google Drive. You are responsible for that Drive account and who can access it.

5. Plans, add-ons, and billing

  • Plans and add-ons are monthly subscriptions in Philippine pesos at the prices shown in the app when you subscribe. Plan limits (branches, staff, and the daily count of queue, bookings & orders) are enforced by WanBiz.
  • You can subscribe through Google Play in WanBiz Business, under Google Play’s terms, or on WanBiz Business web through PayMongo or Xendit, either on auto-renew or by a monthly invoice. Invoices are sent 5 days before the month ends, with 3 days of grace after.
  • Cancel any time; your plan or add-on stays active until the end of the paid month. There are no refunds or proration for partial months, except where the law or Google Play’s policy requires.
  • A new business gets the feature add-ons free for 7 days. After that they switch off unless bought or included in the plan; your data is kept.
  • We may change prices with at least 30 days’ notice in the app. A change applies from your next billing month.

6. Point of sale and receipts

WanBiz POS records sales and payments; it does not process card or e-wallet payments. Receipts from WanBiz state that they cannot be used as official receipts. You are responsible for issuing official receipts and invoices and for your tax obligations, including those of the Bureau of Internal Revenue.

Registers and staff devices can work offline. Records made offline are sent when the connection returns and are checked again then; some, such as a ticket another device already called, may be refused.

7. Acceptable use

Do not use WanBiz to break the law, to send spam or harassment, to collect information you have no right to, to impersonate others, to interfere with or overload the service, to access other businesses’ data, or to copy, resell, or reverse-engineer WanBiz except where the law allows.

8. Your content and our rights

Businesses keep ownership of the content they put in WanBiz (such as catalog, images, and records) and give us the rights we need to host and show it to run the service. WanBiz, its apps, its name, and its logos belong to us.

9. Availability and changes

We work to keep WanBiz available but do not promise it will be uninterrupted or error-free. We may change or improve features, and we will give notice before removing a paid feature you rely on.

10. Suspension and ending

You may stop using WanBiz at any time; customers can delete their account in the app. We may suspend or close an account that breaks these terms or puts others at risk, with notice where reasonable. A business may ask us for an export of its data before closing.

11. Disclaimers and liability

WanBiz is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or the acts of businesses and customers, and our total liability for any claim is limited to what the business paid us in the three months before it. Nothing here limits rights you have under the Consumer Act of the Philippines or other law that cannot be waived.

12. Governing law

These terms are governed by the laws of the Republic of the Philippines. Disputes go to the proper courts of the Philippines, after we have tried in good faith to resolve them with you.

13. Changes to these terms

We may update these terms. We will post the change here with a new date and, for significant changes, tell account holders in advance. Using WanBiz after a change takes effect means you accept it.

14. Contact us

GoldenCode Solutions, Philippines. support@goldencodesolutions.com.