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1. Who we are
WanBiz is a product of GoldenCode Solutions (“GoldenCode Solutions”, “we”, “us”), based in the Philippines. This policy explains how we handle personal information in the WanBiz app, WanBiz Business (app and web), WanBiz POS, and this website, in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
When you queue, book, or order at a business, that business decides what it asks you and what it does with your details: it is the personal information controller for its customer records, and we process them on its behalf. For your WanBiz account, your device session, and this website, we are the controller.
2. What we collect from customers
- Device session: when you first open WanBiz we give your phone a random identifier, kept in the phone’s secure storage, so your tickets, bookings, and orders stay yours without an account.
- What you submit to a business: your name, mobile number, and the answers to the business’s form when you join a queue, book, request a pickup, or place an order, together with the service, time, items, and amounts.
- An optional WanBiz account: your name, email address, and a password stored only as a one-way hash. We email 6-digit codes to verify your email and reset your password.
- Profiles: as a guest, the people you save (for example a parent you book for) stay on your phone. If you sign in, they are stored on your account, encrypted, so they follow you to another phone.
- Location: when you look for stores near you, the app rounds your position to about 100 meters and sends it for that search only. We never store or log it.
- Pickup and delivery details you enter: the address and, if you choose, an exact spot on the map.
- Notifications: if you allow them, a push token so we can tell you when you are called or a booking changes.
- Loyalty: if a business gives you a card, your card number and points with that business.
3. What we collect from businesses and staff
- Owner and staff accounts: name, email, role, permissions, and the stores each person can see; passwords stored only as a one-way hash.
- Business and store details: name, type, addresses, contacts, map pin, hours, services, products, and prices.
- Customer records the business keeps: details staff enter and the fields the business defines. Files attached to customer records are saved in the business’s own Google Drive; WanBiz keeps only the file’s reference.
- Workforce (if used): employee names, branches, clock-in and break times, schedules, and leave. Clock-in PINs are stored only as a one-way hash.
- Billing: the plan and add-ons, invoices, and their status. Payments are handled by Google Play, PayMongo, or Xendit; we never receive or store full card numbers.
- Sales recorded at WanBiz POS: items, amounts, payment methods, and discount holder details the cashier enters (for example a PWD or senior citizen ID number).
4. This website
This website sets no cookies, runs no analytics or advertising trackers, and has no forms. Our hosting provider may keep standard server logs (such as IP address and pages requested) for security and reliability.
5. How we use information
- To run the service: issue queue numbers, hold booking slots, take orders, show live updates, and send the notifications you asked for.
- To pass what you submit to the business you chose, which uses it to serve you.
- To manage accounts, sign-ins, plans, and billing, and to answer support requests.
- To keep WanBiz secure: rate limits, audit logs of sensitive changes, and fraud and abuse prevention.
- To meet legal obligations.
We do not sell personal information and do not use it for advertising.
7. How long we keep it
- Accounts and business data: while the account or business is active.
- Delete account (in the WanBiz app, under Profile): deletes your account and its saved profiles and signs out your other phones. The records a business keeps of your visits, such as tickets, bookings, and its customer record, stay with that business; ask the business to delete them.
- Report exports are deleted after a day. Expired sign-in tokens are removed daily. Audit log entries are deleted after a set retention period.
8. How we protect it
Data travels over HTTPS. Passwords and PINs are hashed; saved profiles, connection secrets, and payment gateway keys are encrypted. Every business’s data is isolated from every other business, staff see only what their role allows, and sensitive changes are logged. No system is perfectly secure; if a breach affects you, we will notify you and the National Privacy Commission as the law requires.
9. Your rights
Under the Data Privacy Act you have the right to be informed, to access, to object, to erasure or blocking, to rectification, to data portability, and to damages, and you may file a complaint with the National Privacy Commission (privacy.gov.ph).
For records a business keeps about you, contact that business first. For your WanBiz account, use the app or write to support@goldencodesolutions.com. We answer within 30 days and may need to confirm who you are.
10. Children
WanBiz is not directed at children under 13 and they should not create accounts. A parent or guardian may queue or book on a child’s behalf and is responsible for the details they give.
11. Changes to this policy
We will post any change here with a new date, and tell account holders in the app or by email before a significant change takes effect.
12. Contact us
GoldenCode Solutions, Philippines. Data protection officer: support@goldencodesolutions.com.